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Content Creator (Intern)
Kansas City, MO
Part or Full Time
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Content Creator (Intern)
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Location: Kansas City, MO (Design Office)
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Department: marketing
Description
By Egreis is seeking a Social Media Content Creator. Our mission is to speak to our customers through the eyes and values of the brand and creator of the company. We are looking for someone who understands the value of our company and the aesthetics of the products we are trying to show to our audience online. This person will have a solid understanding of how each social media channel works and how to optimize content so that it is always engaging. Our main goal is to gradually build a superior customer engagement and expand our brand message through these social channels. Specifically this role will focus mainly on Instagram and work to build a brand narrative through this platform.
You MUST have a VAST knowledge of Facebook, Instagram, Pinterest. Our customer is a social media user, and you must know the ins and outs of growing Instagram, Facebook, Pinterest, creating pics and creating images that are eye appealing to users.
For Instagram you must have a vast knowledge of growing the followers organically as well as reaching out to influencers to work with us, as well as brands for us to work with. You MUST able to create content. Must have an eye for photography, namely product photography. You also must have some video creating and editing skills.
Part of the position is minor customer service, answering to comments and DMs as well as private messages. You must be familiar with our policies and be able to reiterate them easily. You must answer the messages in the same manner our customer service team does: helpful, kind, professional and eager to help as much as possible.
This position works very closely with the Social Media and Marketing Manager in our company as well as our graphic designer, so you must able to daily work well in a team, and be a team player.
Daily Duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Create content for social media profiles
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Schedule posts in advance for automatic posts on all social media profiles
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Focusing on customer photos/videos/reviews and find creative ways to feature them on our page
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Keep track of inventory so you can focus on in stock items when creating content
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Create a mood board so that our feed look aesthetically pleasing and is cohesive with our branding
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The feed should look aesthetically pleasing, color coordinated, clean and crisp look. Please use tools to plan ahead of time what the feed will look like.
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Coordinate shoots, provide art direction, design, optimization and management of all social branding assets.
Required Competencies:
To successfully fulfill all duties and responsibilities, we require the following competencies:
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Ability to work quickly, prioritize tasks and work on multiple projects at once
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Ability to work well with a team and independently
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Exceptional time management, organizational, and detail oriented skills
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Ability to work quickly on tight deadlines while upholding the highest quality output
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Creative aesthetic that suits our brand and company
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Strong photography and communication skills
The right intern will be able to have the opportunity to work for By Egreis as a Full Time employee, should he/she prove to be the right team member for our company.
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Customer Service Specialist
Kansas City, MO
Full Time
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Customer Service Specialist
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Location: Kansas City, MO
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Department: Customer Service
Description
The Online Customer Service Specialist is responsible providing a professional online experience to customers from all over the world. The specialist will be responsible for having full knowledge of the company’s products while creating a luxurious online sales experience in regards to our service and products.
Daily Duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Contact prospective customers (outbound and inbound emails) regarding their request for more information about certain items.
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Provide a positive customer experience by educating customers on the service and experience that we provide.
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Ability to follow up with clients and build relationships
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Assisting with all orders: new orders, existing orders, returns, and exchanges
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Send and receive sample shipments and check-in to the system daily
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Provide livechat support as well as email support
Required Competencies:
To successfully fulfill all duties and responsibilities, we require the following competencies:
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Strong/professional communication skills. Verbal and Written
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Previous retail or high-end retail experience or relevant customer service experience
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Ability to prioritize and multi-task is required
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Willingness to work non-traditional business hours; if needed
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Must demonstrate a high degree of integrity, must maintain tact and diplomacy in difficult situations.
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Operates with a Customer Service mindset; identifies customer needs, adjusts approach based on customer needs, has a helpful and courteous attitude
We would prefer Customer Service Specialists who are fluent in Spanish.
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Order Fulfillment Specialist
Kansas City, MO
Full Time
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Order Fulfillment Specialist
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Location: Kansas City, MO
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Department: Operations
Description
By Egreis is a small company at the heart of Kansas City, Missouri. We are an online e-commerce site, servicing customers all around the World.
We are a small but mighty team of doers, designers, achievers, entrepreneurs, and creators who bring a variety of perspectives to our work.
No matter your background we're a small team, so you'll play an important part in impacting the day-to-day operations of at By Egreis
Description:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Work with our shipping and sales departments to prepare, pick, and package online orders in a timely fashion
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Maintain inventory in a neat, orderly and safe manner
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Receive deliveries, unload merchandise, and stock incoming deliveries
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Assist with ensuring accurate on-hand counts for our products
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Oversee and manage packaging material inventory
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Process customer returns and exchanges
Prevent order errors by reviewing for accuracy and pricing discrepancies
Communicate with appropriate teams regarding shipment delays and errors
Perform other duties and projects as assigned
Required Competencies:
To successfully fulfill all duties and responsibilities, we require the following competencies:
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Ability to work quickly, prioritize tasks and work on multiple projects at once
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Ability to work well with a team and independently
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Exceptional time management, organizational, and detail oriented skills
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Ability to work quickly on tight deadlines while upholding the highest quality output
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Ability to lift heavy packages of up to 60 lbs.
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