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FREQUENTLY ASKED QUESTIONS
Shipping / Order Status
WHERE CAN I GET By Egreis IN UNITED STATES?
All of our products are available on our website only.
CAN WE GET By Egreis INTERNATIONALLY?
By Egreis is proud to offer International Delivery. We use DHL shipping and our packages deliver within 2 – 5 business days. You can refer to our Shipping Policy for all additional shipping details.
WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
We’re sorry that an item you are looking for has already sold out! By Egreis makes its best effort to restock all items, especially if they are within the current fashion season. You will find that next to each "sold out" item, there is a feature entitled, "Email Me When Available". Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available!
HOW DO I QUALIFY FOR FREE SHIPPING?
We offer Free Shipping on all U.S. orders $100+ USD.
HOW MUCH DOES SHIPPING COST?
5 Day Shipping: $5
3 Day Shipping: $15
2 Day Shipping: $20
1 Day Shipping: $30
*Free Shipping On Orders $100+ USD
2-5 Day Shipping (DHL): $20-75 USD depending on Country. Shipping rate will be calculated at checkout.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
By Egreis will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
Please refer to our Return & Exchange policy page for a comprehensive guide regarding returns and exchanges with your By Egreis order.
CAN I MODIFY MY ORDER ONCE IT IS PLACED?
We will try our best to accommodate modifications to orders that are new. If an order is in processing, it has already been sent to our shipping department and we will be unable to modify it further. We cannot cancel any orders. For any further inquiries about your order, please email us at Support@byegreis.com with your inquiry described in full, as well as your order number.
ARE ALL SALES FINAL?
If you purchase a sale item, it is not final sale. If you purchase an item during a sale, with a promotional code, it is FINAL sale. We will allow exchanges if the size didn't fit, but only if the size you need is available. If not, unfortunately we will not be able to accept a return on that item purchased during a sale.
SOMETHING IS WRONG WITH MY ORDER. HOW DO I CONTACT YOU?
We are so sorry we messed up! We are here to help and make it right! Please contact us and one of our team members will assist you as soon as possible.
AM I REQUIRED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
While you are not required to create a By Egreis account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order.Creating an account with us is easy, simply click here.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major forms of credit card including Visa, Mastercard, American Express and Discover. We also accept Apple Pay, Google Pay, and PayPal – a safe, secure service that accepts all major credit cards as well as e-checks. We process all orders through our SSL secured shopping cart. We are a verified site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.
WHERE IS By Egreis LOCATED?
By Egreis is located in Kansas City, United States. While we do not have a physical store at the moment, we are strongly considering the option in the future.
HOW DO YOUR SIZES RUN?
Our clothing runs true to size. For exact information on our sizing, please visit our size guide here.
CAN I USE TWO DIFFERENT CODES AT CHECKOUT?
Our website is only able to allow one code at a time. You may only be able to use just one code, whether that is a coupon code or store credit code. No two codes can be used at anytime. We do not have that function on our website.
WILL I BE CHARGED SALES TAX WITH MY ORDER?
Sales Taxes will only be collected from orders that are shipping to the states of Kansas and Missouri. No other states will incur any sales taxes. International orders may be charged duties and taxes depending on the law in their country. Those are the responsibility of the customer.
MY QUESTION ISN'T LISTED HERE. HOW CAN I CONTACT YOU?
By Egreis loves to connect with its customers and is happy to answer any additional questions that you may have. While most commonly encountered questions can be answered by visiting our FAQ page, you can send us a message through our Contact Page if you have any additional inquiries.